The Small Print Project                            

Archive for July, 2007

Virgin America: Selling Tickets without Clearance for Takeoff?

Sir Richard Branson’s San Francisco-based Virgin America fleet of A320′s is scheduled to take flight August 8, at heavily discounted rates. But, upon further review (via Orbitz‘ ordering system) it appears they aren’t yet cleared for takeoff, despite putting coach and first class seats up for sale.

Check out this bizarre small print (emphasis mine):

Please Note: Virgin America does not currently have authority from the Department of Transportation to operate the services for which your ticket is being issued. You may, upon request, cancel your ticket and obtain a full refund from Virgin America at any time before the start of operations.
If operations have not started prior to your

travel date, Virgin America will make reasonable efforts to arrange substitute air transportation for you. If substitute transportation cannot be arranged, Virgin America will refund to you 200% of the price paid for your ticket.

Hmm… so, purchase as many tickets as you want as long as you cancel what you don’t need before “start of operations” or August 8?

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