Comments on: Apple’s Freebie Flim-Flam http://smallprint.netzoo.net/apples-freebie-flim-flam/ A collaborative document of experiences with agreements in the digital age as they are designed and encountered. Thu, 18 Mar 2010 03:35:15 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Michael http://smallprint.netzoo.net/apples-freebie-flim-flam/comment-page-1/#comment-48046 Michael Sun, 22 Jun 2008 22:26:29 +0000 http://smallprint.netzoo.net/apples-freebie-flim-flam/#comment-48046 Thanks for the great article. Keep up the good work. Thanks for the great article. Keep up the good work.

]]> By: Jamie http://smallprint.netzoo.net/apples-freebie-flim-flam/comment-page-1/#comment-431 Jamie Sun, 26 Nov 2006 20:46:28 +0000 http://smallprint.netzoo.net/apples-freebie-flim-flam/#comment-431 Apple customer service was especially helpful to me and my extenuating circumstances. I bought a MacBook but FedEx "misplaced" it. Apple sent me a new MacBook in overnight delivery which FedEx delivered a week later (I hate FedEx). During all this, the rebate on the iPod I ordered expired before I even recieved my MacBook. I called Apple Customer Service and since they knew the rebate wouldn't go through due to its lateness, they immediately credited my credit card with the amount the rebate would have been (without me having to go through any trouble of cutting up box tops and copying receipts) and an additional $150 for the trouble in the late delivery (even though it wasn't their fault). Apple made all its terms very clear and were even willing to break them in extenuating circumstances in order to help the customer. I guess I don't really see the problem with the rebate system. Apple customer service was especially helpful to me and my extenuating circumstances. I bought a MacBook but FedEx “misplaced” it. Apple sent me a new MacBook in overnight delivery which FedEx delivered a week later (I hate FedEx). During all this, the rebate on the iPod I ordered expired before I even recieved my MacBook. I called Apple Customer Service and since they knew the rebate wouldn’t go through due to its lateness, they immediately credited my credit card with the amount the rebate would have been (without me having to go through any trouble of cutting up box tops and copying receipts) and an additional $150 for the trouble in the late delivery (even though it wasn’t their fault).

Apple made all its terms very clear and were even willing to break them in extenuating circumstances in order to help the customer. I guess I don’t really see the problem with the rebate system.

]]> By: ted http://smallprint.netzoo.net/apples-freebie-flim-flam/comment-page-1/#comment-163 ted Fri, 10 Nov 2006 18:30:08 +0000 http://smallprint.netzoo.net/apples-freebie-flim-flam/#comment-163 have to agree with zach here, i submitted the rebate and had no troubles. the rebate forms are clear, and apple has a decent status tracking rebate (though i got better information when i called them directly) have to agree with zach here, i submitted the rebate and had no troubles. the rebate forms are clear, and apple has a decent status tracking rebate (though i got better information when i called them directly)

]]> By: Zach Lipton http://smallprint.netzoo.net/apples-freebie-flim-flam/comment-page-1/#comment-161 Zach Lipton Fri, 10 Nov 2006 16:25:03 +0000 http://smallprint.netzoo.net/apples-freebie-flim-flam/#comment-161 This worked just fine for me. I bought a PowerBook and a Nano and got my rebate a month or so later. Still a pain clipping boxtops and mailing them in, but it worked fine. The terms and conditions were clearly explained before I bought. Not sure what makes this such a bad deal. This worked just fine for me. I bought a PowerBook and a Nano and got my rebate a month or so later. Still a pain clipping boxtops and mailing them in, but it worked fine. The terms and conditions were clearly explained before I bought. Not sure what makes this such a bad deal.

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