The Small Print Project                            

A collaborative document of experiences with agreements in the digital age.

July 19, 2007

Virgin America: Selling Tickets without Clearance for Takeoff?

Posted to EULAs by Andy Sternberg

Sir Richard Branson’s San Francisco-based Virgin America fleet of A320′s is scheduled to take flight August 8, at heavily discounted rates. But, upon further review (via Orbitz‘ ordering system) it appears they aren’t yet cleared for takeoff, despite putting coach and first class seats up for sale.

Check out this bizarre small print (emphasis mine):

Please Note: Virgin America does not currently have authority from the Department of Transportation to operate the services for which your ticket is being issued. You may, upon request, cancel your ticket and obtain a full refund from Virgin America at any time before the start of operations.
If operations have not started prior to your

travel date, Virgin America will make reasonable efforts to arrange substitute air transportation for you. If substitute transportation cannot be arranged, Virgin America will refund to you 200% of the price paid for your ticket.

Hmm… so, purchase as many tickets as you want as long as you cancel what you don’t need before “start of operations” or August 8?

orbitz.jpg

* Comments(33)

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    This is quite an interesting question! I would definitely like to stay mum on this one, anyone would like to take this one? would be interested to read the interesting comments around! Thanks for the post.

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    Virgin America does not currently have authority from the Department of Transportation to operate the services ………………

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    This should be cleared before any take-off takes place. Tickets can be given as valentines day gifts delivered right at your doorstep then your valentines day date will be realized.

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    Virgin America does not currently providing such a heavy discount in air fare which is best part to do and in the long run it is going capture.

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